Returns & Exchanges

We want you to feel completely confident in your purchase. If something isn’t right, we’re here to help. Please review our return and exchange guidelines below.

1. Returns & Satisfaction Guarantee

We offer two types of return options depending on the condition of your item:

Unused Products (30-Day Policy):
If you change your mind, you may return items within 30 days as long as they are in their original condition—unused, unworn, with tags attached, and in the original packaging.

Used Products (40-Day Policy):
If you’ve tried the product and it didn’t meet your expectations, and it is not damaged, you may request a return within 40 days of purchase.

2. Return Shipping Responsibility

Customers are responsible for return shipping costs.

  • You will need to create your own return shipping label

  • All return shipping fees are the responsibility of the customer

Please note: Returns sent without prior approval will not be accepted.

3. Starting a Return or Exchange

To initiate a return or exchange, please contact us via our website under the "Contact Us" tab with your order number and reason for the return.

Once your request is approved, we will provide:

  • The return shipping address

  • Instructions for sending your item back

4. Refund Process

After we receive and inspect your return, we will notify you regarding the status of your refund.

  • Processing time: 7–14 business days after receipt of your return

  • Refunds will be issued to your original form of payment

Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.

5. Damaged, Defective, or Incorrect Items

We recommend checking your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us right away so we can resolve the issue as quickly as possible.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products

  • Products that were damaged after use 

  • Final sale items

If you have any questions about returns or exchanges, feel free to reach out—we’re always happy to help! 

Email: support@wildandtenderco.com

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What our customers say

Real reviews from real customers

B

Bailey A.

April 15, 2026

Absolutely love this product! The quality exceeded my expectations and it arrived quickly. Highly recommend to anyone looking for something special.
L

Lauren B.

April 12, 2026

Great customer service and beautiful product. I've already recommended this to my friends and family!
E

Emily S.

April 10, 2026

Very happy with my purchase. The product is exactly as described and the quality is excellent.